Frequently Asked Questions
Everything You Need To Know
What documents do I need to rent a car in Dubai?
You'll need a valid passport, a valid driving license (UAE or an accepted international license), and a UAE visit visa or Emirates ID if you're a resident. Tourists from most countries can rent using their home country license alongside their passport.
Is a security deposit required?
Most of our rentals come with a no-deposit option. Depending on the vehicle category, a refundable deposit may apply and will be clearly communicated before you confirm your booking.
Can I rent a car for just one day?
Yes, we offer flexible daily, weekly, and monthly rental plans. Longer rental periods come with discounted rates, so weekly and monthly bookings work out more cost-effective.
Do you offer delivery and pickup service?
Yes, we provide free delivery and pickup across Dubai, including hotels, residences, and Dubai International Airport. Just share your location and preferred time while booking.
What is included in the rental price?
Standard insurance, registration, and a set daily mileage allowance are included. Additional mileage, premium insurance upgrades, and optional extras like a chauffeur can be added on request.
What happens if the car breaks down or I'm in an accident?
Our 24/7 support team is available for roadside assistance. In case of an accident, contact us immediately and file a police report as required by UAE law; our team will guide you through the next steps.
Can I extend my rental period after booking?
Yes, extensions can be arranged easily, subject to vehicle availability. Simply reach out to our team before your current rental period ends to extend at the same daily rate.
What payment methods do you accept?
We accept cash, all major credit and debit cards, and bank transfers. Payment details will be confirmed with you at the time of booking.
What is the minimum age to rent a luxury car?
The minimum age is typically 25 years for our luxury and exotic vehicle categories. Some models may have a higher age requirement due to insurance policies.
Can I add an additional driver to my booking?
Yes, additional drivers can be added at the time of booking. Each additional driver must provide a valid license and meet the same age and eligibility requirements.
Do you provide chauffeur-driven rental options?
Yes, chauffeur services are available on request for all vehicle categories. This is ideal for airport transfers, business events, or special occasions.
Is there a mileage limit on rentals?
Each rental includes a daily mileage allowance depending on the vehicle. Additional mileage packages can be purchased if you plan on driving longer distances.
Can I drive the rented car outside Dubai?
Yes, you can drive within the UAE, including other emirates. Please inform our team in advance if you plan on inter-emirate travel so we can guide you on any restrictions.
What insurance coverage is included?
All rentals include standard comprehensive insurance. Premium and zero-excess insurance upgrades are available for added peace of mind, especially for high-performance vehicles.
How far in advance should I book?
We recommend booking at least 24-48 hours in advance to guarantee your preferred vehicle, especially during peak seasons and weekends.
Can I cancel or modify my booking?
Yes, bookings can be cancelled or modified free of charge up to 24 hours before pickup. Late cancellations may be subject to a small administrative fee.
Do you offer wedding or event car rentals?
Yes, we offer special packages for weddings, photoshoots, and corporate events, including decorated vehicles and chauffeur services on request.
What happens if I return the car late?
A grace period of a few hours is usually provided. Beyond that, late returns are charged on a pro-rata basis for the additional time the vehicle is kept.
Are the cars regularly serviced and inspected?
Yes, every vehicle in our fleet undergoes regular servicing, cleaning, and safety inspections before and after each rental to ensure a premium experience.
Can tourists rent a car without a UAE license?
Yes, tourists from most countries can rent using their valid home country license along with their passport and visa, without needing a UAE-issued license.
How do I get support during my rental period?
Our support team is available 24/7 via phone and WhatsApp throughout your rental period for any assistance, questions, or emergencies.